Refund policy

EU Customers — Right of Withdrawal: In accordance with EU consumer protection law (Directive 2011/83/EU), customers in the European Union have the right to withdraw from their purchase within 14 days of receiving their item, without providing a reason. Contact us at info@vacationgrabs.com within 14 days of delivery. We will refund your payment within 14 days of receiving your withdrawal notice. Return shipping costs are the customer's responsibility unless the item is defective. The right of withdrawal does not apply to custom/personalized items, perishable goods, opened hygiene products, or downloaded digital content.

We have a 30-day return policy, which means you have 30 days after receiving your item to return your purchase for a refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vacationgrabs.com. Please note that returns will need our provided RA# given upon return approval. 

If your return is accepted, we’ll send you a return shipping label (US only), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and RA# will not be accepted. Outside of US Return shipping costs are not covered.

You can always contact us for any return question at info@vacationgrabs.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for any item that has been used, hygiene liner removed, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Additional non-returnable items:
- Downloadable software products 
- Holiday themed items after the holiday have passed. (i.e. Halloween costumes) 
- Any item that is returned more than 30 days after delivery

Exchanges
Simply let us know if you need to exchange your purchase for another size or color and we'll issue your returned label. Once your label shows tracking, we'll process your exchange and you'll receive a new tracking number to monitor delivery.