A canceled or significantly delayed flight is stressful enough without also being unsure what you're actually owed. Here's a practical, non-legalese breakdown.
Domestic US Flights
There's no federal law requiring compensation for delays, but airlines are required to provide a refund (not just a credit) if they cancel your flight and you choose not to travel, regardless of the fare type. Many airlines also have their own customer commitment policies covering meal vouchers or hotel stays for lengthy controllable delays — check the specific airline's customer service plan.
International Flights (EU Rules Apply Broadly)
If you're flying to, from, or within the EU on an EU-based carrier, EU261 compensation rules can apply for delays and cancellations within the airline's control, with compensation amounts based on flight distance. This applies even to travelers who aren't EU citizens, as long as the flight itself qualifies.
What to Actually Do
- Get everything in writing — ask the gate agent for the specific reason for the delay/cancellation, since that determines what you're owed.
- Request a refund directly (not just a rebooking) if the cancellation makes the trip no longer work for you — you're entitled to choose either.
- Keep all receipts for meals, hotels, or transportation if you have to cover them yourself — reimbursement requests go faster with documentation.
Our Take
Know the difference between an airline being nice and an airline being obligated — knowing which situation you're in changes how firmly you should push for compensation.
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